Information for consumers

Getting the most out of your relationship with your home credit lender

Advice and complaints

If you have a complaint about a CCA member, please contact the CCA office on 01244 394760.

If you need guidance on how to make a complaint or prefer to complete a complaint form you can download the CCA’s Customer Complaints Procedure leaflet by clicking here (87kb PDF file).

Alternatively you can contact the Financial Ombudsman. Full details are on its website 

CCA News

CCA News - January 2015 cover

Our quarterly magazine, CCA News, keeps our members up to date with all the latest news and issues affecting the home credit industry.

Download CCA News