Phil Carey
CCA Director
Association
Association
About the Consumer Credit Association
The Consumer Credit Association is the trade association for the home credit industry in the United Kingdom and Republic of Ireland, promoting the highest possible standards of business and customer service.
Founded in 1978 from the National Personal Finance Association and the Retail Credit Federation, the CCA was established to monitor and maintain standards in the home credit industry. It has gone from strength to strength ever since, adapting to the continually changing landscape and continuing to be a respected and influential trade association for home credit lenders for more than 40 years.
The CCA’s dedicated team is based at its central office in Chester. Whether it’s general enquiries, advice or help with legal compliance, a member of staff will always be on hand during office hours to help out.
With over 100 years of combined experience, we’ve got a well-seasoned team at the helm.
CCA Director
National Chairman
Executive Manager
Administrative Assistance
Chairman, Data Sharing Committee
Chairman, Law Committee
Chairman, Pulic Relations Committee
Home Credit offers access to small, affordable loans with a repayment method that is transparent, low risk, convenient and flexible.
Home credit loans are based on a fixed sum, with a fixed, all-in charge which is set out clearly in the contract and explained by the agent. There are no additional fees or extra interest added during the course of the loan. The customer only repays what they agreed to borrow, in an agreed number of affordable repayments, each bringing down the balance owed by the exact amount of the repayment. The customer knows exactly how much they need to repay and there are no charges or penalty fees for late or missed payments – the agent will be as flexible as possible and simply agree a new repayment plan with the customer.
CCA members are FCA authorised and most are well established businesses that have been around for years. As local providers who know and understand their community, they are able to deliver a high level of personal service.
Loans are arranged and delivered to the customer’s home, by agents who often live and workin their customers' communities. This enables the agent to develop an in-depth understanding of the customer and ensure that they can deliver a responsible, reliable and personal service to meet their needs.
CCA members are FCA authorised and most are well established businesses that have been around for years. As local providers who know and understand their community, they are able to deliver a high level of personal service.
Home credit customers find that weekly, or bi-weekly, visits from an agent to collect repayments in cash from their home helps them to manage their money effectively, and all or most repayments by the customer are made this way. If necessary, and with the agent’s agreement, a card or direct repayment through the customer's bank account may be made. Repayment options are all agreed with the customer at the outset.
How Are Our Members Regulated?
Since 1st April 2014, every reputable business or individual offering consumer credit in the UK is regulated by the Financial Conduct Authority (the ‘FCA’) to ensure that the highest standards of conduct are always maintained. (If based in Ireland, consumer credit businesses are regulated by the Central Bank of Ireland.) All home credit providers must meet the FCA’s stringent authorisation requirements in order to carry out consumer credit activities. The FCA also provides ongoing supervision to ensure fair treatment for consumers and enforcement, should any poor practices which may damage consumer interests be identified. To find out whether a home credit lender is authorised, check the Financial Services Register on the FCA’s website.
