Association
Members
The CCA represents more than 420 home credit businesses, from large public limited companies to small family firms operating within their own local communities.
In this section of our website you can find out what we do for our members and why your business should join them.
Professional recognition, practical guidance, and resources to help you run a compliant, high-performing business.
One of our key roles is responding to members’ enquiries on a wide range of issues including new legislation, legal compliance, staff training and customer service. The CCA team is always available during office hours to take members' calls, answer questions or give advice.
By being CCA members and complying with our Code of Practice, companies demonstrate their commitment to providing outstanding service to their customers. The Code can also be used to help resolve disputes.
The CCA's Law Committee tracks all changes to UK and EU law and keeps members up to date with new legislation.
The CCA's regular emails and enewsletters help keep members in touch with the latest industry guidelines and issues.
Members can contact the CCA office to check APRs or calculate early settlement rebates.
Our annual convention is a chance for members to get together, share experiences and discuss issues affecting the home credit industry and their individual businesses. The programme always includes excellent guest speakers, topical presentations and plenty of networking opportunities.
The CCA's regional groups offer members the chance to meet other local businesses twice a year, enabling them to share their experiences and discuss industry issues.
We regularly hold free training events to ensure our members and their staff are up to date with current legislation and industry best practice.
The CCA runs a series of roadshows across the UK to keep members informed about changes in the industry and additional new business opportunities. Venues are selected to enable members to attend where and when it’s most convenient for them.
The CCA provides an ongoing programme of free training to ensure members operate effectively and comply with the latest legislation and up-to-date official guidance.
Our programme covers:
A CD containing the CCA’s Policies and Procedures Writing Kit is available free of charge to assist members with writing policies and procedures.
It includes a selection of templates relevant to home credit businesses and adaptable to your business size and processes. Templates cover areas such as business generation, customer service, business integrity and employment.
AML policies & procedures are available on CD to personalise for individual use – Cost £50.
Competitively priced consumer credit agreements that comply with current legislation.
We can provide cost-effective access to credit reference agencies.
Members can use our standard letters to help ensure overdue accounts are highlighted and settled.
Access to a range of contracts for agents, staff and managers.
CCA Office Package – One policy, one premium, simple pre-packaged, pre-priced office policy available exclusively for CCA members from leading business insurer and home credit specialist Towergate Insurance Brokers.
Members can buy vouchers for well-known retailers and brands at significant discounts, including Dixons and High Street vouchers.
These popular vouchers are accepted by more than 85 leading high street names and 20,000 outlets nationwide. For further details or to place an order, please contact Anna Pritchard on 01244 394760.
Members enjoy preferential rates with a leading national supplier of specialist home credit software.
Membership of the CCA entitles our members to incorporate our logo as a mark of distinction, reassuring your customers that you operate to the highest standards.
Members can buy vouchers for well-known retailers and brands at significant discounts, including Dixons and High Street vouchers.
The CCA has forged excellent relationships with politicians, government departments, consumer groups, financial institutions and local authorities. We provide our members with a voice in the industry and ensure that their interests are protected at every level.
Real experiences from organisations across the home credit community.
Be a part of the CCA community and stay informed about the latest industry news, events, and resources.
Join the CCA